You finished your day at 5 pm. You were ready to put on the latest special on Netflix when you got a notification on your phone that one of the applications was not working.

The code: Production Down / Severity One

This means that one of the business applications is down and the company is losing money every single minute that the application is not working properly. In situations like this, it is common for companies to reach out to their development team outside of their usual working hours since the matter is so critical. So, keep this in mind.

Now, these issues are usually tracked through tickets. These tickets have details of the incident/error and are updated constantly until production (the application) is up and running again.

One of the most commonly used ticketing applications used is Jira. Use the free trial and explore how the application works: Jira